Japan Airlines Lost and Found

Japan Airlines Lost and Found

Japan Airlines (JAL) provides a clear process for passengers who have misplaced items during their journey. If you lose belongings on board a flight, you should immediately contact the arrival airport’s lost and found desk or Japan Airlines staff. Items found on aircraft are usually transferred to the lost property office of the airport where the plane landed.

For items lost at the airport terminal (such as at security, boarding gates, or lounges), passengers need to contact the respective airport authority’s lost and found office directly, as these areas are managed by the airport rather than the airline.

Japan Airlines also offers online support. Through their official website, passengers can access information and submit inquiries about lost items. Some airports also provide online lost property claim forms, which can help track belongings faster.

It is recommended to provide detailed descriptions of the lost item, such as color, brand, unique features, and the flight number or travel date. Valid identification may be required upon retrieval.

For urgent assistance, passengers can call JAL customer service or the airport lost and found desk. Prompt reporting increases the chances of recovering your belongings.

If you require additional assistance, it's best to contact Japan Airlines' customer service team for further information.